Shipping Policy
Shipping Costs
BeNeLux: 5,83€. Free delivery from 49€
France: 8,48€. Free delivery from 49€
Germany:
8,48€.
Free delivery from 49€
UK: 12
,50€.
Free delivery from 49€
Italy:
- 18€ for orders below 25€
- 12€ for orders below 45€.
- 10€ for orders below 65€.
Free delivery from 65€
Spain:
- 11,50€ for orders below 65€
- 8€ for orders below 85€.
Free delivery from 85€
Sweden:
- 22€ for orders below 25€
- 16€ for orders below 45€.
- 13,75€ for orders below 65€.
Free delivery from 65€
Austria:
- 16€ for orders below 25€
- 8€ for orders below 45€.
- 6€ for orders below 65€.
Free delivery from 65€
Poland:
- 19€ for orders below 25€
- 16€ for orders below 45€.
- 12€ for orders below 65€.
Free delivery from 65€
Switzerland:
- 30€ for orders below 25€
- 24€ for orders below 45€.
- 19,50€ for orders below 65€.
Free delivery from 65€
Shipping & Handling
We ship our products with Bpost, DPD, or DHL within the European Union. Standard shipping within the EU takes 2-5 business days depending on the country.
During the holiday season, and sales or other promotional operations, shipment delays may occur due to the rising activity at our warehouse, this delay cannot constitute a reason for any pecuniary compensation.
Undelivered & Refused shipments that are returned to Gili are subject to all applicable shipping fees.
If a shipment is refused, the customer takes full responsibility for the return of the shipment. If your refused shipment is received back to Gili, you will receive a refund or credit minus the original shipping and return shipping fees. Should a refused shipment be lost or abandoned by our shipping partner, the customer takes full responsibility for the loss.
DUTIES, CUSTOMS, AND VAT INCLUDED IN ALL EU ORDERS
All CLAE.eu orders are shipped from our warehouse located in Antwerp, Belgium. Duties, Customs, and Value Added Taxes DO NOT apply to orders shipped within the European Union. Orders shipped outside the European Union may be subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
Return Policy
RETURN POLICY
At GILI we want you to be fully satisfied with your purchase. If for any reason, you decide you would like to return an item, we only accept returns in unconsumed, brand new condition for refund or exchange.
Customers have 30 days from the date of purchase to return items for exchange or refund. All products must be returned with the original, undamaged, unmarked GILI Bottle,
inside of a separate shipping box
marked with the order number.
Please note that GILI does not offer free returns. Return shipping fees are the customer's responsibility.
Usually, returns take 3-5 open business days to reach our return warehouse, located in Belgium.Depending on the activity at our return warehouse, there might be a delay of 48 hours for our warehouse team to process your returned order.
EXCHANGE & REFUNDS
Orders are eligible for exchange or refund only within 30 days from the date of purchase
IN CASE OF A EXCHANGE :
Please provide the reference of the desired items. The desired item has to be available on the web store.
The item will be reserved for you for 30 days while your initial order is returned, the reserved item will be shipped to you upon receipt of your returned order.
Desired item price must correspond to the amount of the initial order.
If the desired item price is lower than the amount of the initial order, the price difference will be refunded on your initial order.
If the desired item price is higher than the amount of the initial order, the price difference will be charged with an electronic invoice sent by email.
IN CASE OF A REFUND :
Refunds will be processed to the original form of payment once your return is received by our warehouse team.
The refund can take up to 4 open business days to reach your bank account.